At Xperia Saray Beach Hotel, we are committed to protecting the privacy and security of our guests. This Privacy Policy explains how we collect, use, and safeguard your personal information across our website, mobile application, and physical hotel operations.
1 Introduction and Scope
This policy applies to all personal information processed by Xperia Saray Beach Hotel (a brand managed by Nexova Dev). By using our Services—including our booking engine, mobile app, and on-site facilities—you acknowledge the collection and use of information in accordance with this policy.
2 Information We Collect
We collect information that identifies, relates to, or describes you ("Personal Information"):
- Identity Data Full name, date of birth, gender, and nationality.
- Government Identifiers Passport number, national ID, or visa details (mandatory for hotel check-in under local law).
- Contact Data Email address, telephone number, and billing/mailing address.
- Financial Data Payment card numbers and billing information (processed via PCI-DSS compliant gateways).
- User-Generated Content Photos, images, and reviews you upload or share via our app's interactive features (LumiPin).
- Technical & Usage Data IP addresses, browser types, device identifiers, and logs of how you interact with our digital platforms.
3 How We Use Your Data
We process your information for the following purposes:
- Reservation Management To fulfill your booking, process payments, and provide guest services.
- Legal Compliance To report guest identity information to local law enforcement (e.g., via the Kimlik Bildirim Sistemi - KBS).
- App Functionality To host and display the images and content you contribute to our community features.
- Communication To send booking confirmations, security alerts, and administrative messages.
- Marketing To send promotional offers and newsletters (only with your explicit opt-in).
4 Legal Basis for Processing
We process your data under the following legal frameworks:
- Contract To fulfill our agreement to provide accommodation.
- Legal Obligation To comply with Turkish and International hospitality laws.
- Legitimate Interest To improve our services and ensure the security of our app.
- Consent Where you have specifically agreed to data use (e.g., marketing or photo sharing).
6 International Data Transfers
Since our business address is in Wyoming, USA, and our hotel operations are international, your data may be transferred to and stored on servers located outside your home country. We implement Standard Contractual Clauses (SCCs) to ensure your data remains protected under GDPR and KVKK standards.
7 Data Security
We employ industry-standard security protocols, including SSL (Secure Socket Layer) encryption for all data in transit. Financial transactions are handled by certified payment processors, and we do not store raw credit card numbers on our local servers.
8 Data Retention
We retain your personal data only for as long as necessary:
- Identity Records Kept for the duration required by local police and tax statutes.
- Account Data Retained as long as your account is active.
- Marketing Data Kept until you withdraw your consent or "unsubscribe."
9 Your Rights and Choices
Depending on your location (e.g., EU, Turkey, or California), you have the right to:
- Access Request a copy of the data we hold about you.
- Correction Update inaccurate or incomplete information.
- Deletion Request the removal of your data (subject to legal retention requirements).
- Portability Request a transfer of your data to another service provider.
- Object Opt-out of automated processing or direct marketing.
11 Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
- Hotel Name: Xperia Saray Beach Hotel
- Email: nexovadev@gmail.com
- Phone: +90 554 127 0497
- Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA